Bookings made at this property are made under the followings terms:

Windover Farm Cottage – Terms and conditions of hire valid on booking made on or after 19/2/21


1 Definitions:

‘Owner’ means owner of Windover Farm Cottage, the Property being rented;

‘Customer’ or ‘You’ means the person hiring the property, also known as the party leader;

‘Holiday Party’ means all those people (including the Customer, the Party Leader) who will be staying at Windover Farm Cottage during the period of hire;

‘Booking Form’ means the booking form specified by the Owner to be used by all Customers (either completed as part of the online booking system or manually via email or post);

‘The Property’ means Windover Farm Cottage.

2 Duration and Times of Lettings:

The Customer can occupy The Property from 1600 hours on the first day of the Booking, and the Customer must ensure that he and any members of the holiday party who have been in occupation of a Property as a result of the booking leave prior to 1000 hours on the date of departure as indicated on the Booking Form.

3 Booking Procedure:

Customers can provisionally reserve the Property over the telephone but no contract shall exist between the Customer and the Owner until the terms and conditions have been agree to and the Owner has received the relevant payment in accordance with and subject to the provisions of Condition 4 at which time the Booking will be confirmed subject to the Booking Form having been submitted with all required information to the satisfaction of the Owner.

4 Payment Procedure:

For Bookings made more than 8 weeks prior to the commencement date a booking fee of 25% of the total hire charge amount due must be sent with the completed Booking Form. If a Booking is made less than 8 weeks before the commencement date the total amount due together with any additional charges must be tendered at the time of submission of the Booking Form. In the event that the Owner does not accept a Customer's Booking all moneys paid will be refunded immediately.

The balance of the full amount due in respect of the Booking and any additional charges are due 8 weeks before the commencement date.

Non payment of any sum by the due date will be deemed to be a cancellation and the Owner may re-advertise the Property for Bookings without prior notice to the Customer. The Customer shall remain liable for payment of the full amount due in respect of the Booking in accordance with the provisions of Condition 4.

Payments under these Conditions may be made by credit/debit card. Any charges raised against the Owner by their bank for handling dishonoured direct debit payments shall remain a liability of the Customer and payment of any such charges will be paid onto the Customer. In agreeing to these terms and conditions the Customer acknowledges and accepts that they are entering into a direct contract with the Owner in respect of the letting of the Property. 

5 Cancellation:


5.1 There are circumstances where you will be offered a refund in full.  These circumstances are:

  1. If your booking has to be cancelled because The Property is put under Government Restrictions and has to close and the period of closure covers the period of the booking;
  2. In the event that the Customers given address is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers your booking;
  3. If your booking has to be cancelled because The Property has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: destruction or damage to the Property as a result of fire; flood; explosion; storm or other weather damage; break-in or other criminal damage or any other occurrence beyond the reasonable control of the Owner and the period of closure covers the period of your booking.

5.2 There are circumstances which do not give rise to a right to receive a full refund.  These include, but are not limited to, the inability or disinclination (by either the Customer or any member holiday party) to travel to and stay at the Property for reasons including but not limited to:

  1. Illness/illhealth (including Covid)
  2. a requirement or recommendation to self-isolate, quarantine or shield
  3. jury service
  4. military service
  5. change in personal or work circumstances
  6. family emergencies
  7. travel delays
  8. vehicle breakdown

In these circumstances the sliding scale shown below will be applied to determine the amount of the hire charge which will be refunded to the Customer, shown as a percentage of the total cost of the stay. 

Number of days before start of the stay a cancellation is received and acknowledged by owner

The percentage of Hire Charge which the Customer is liable to pay to the owner

The percentage of Hire Charge which the Owner will refund to the Customer

More than 56 days

0% of the hire charge (BUT £50 retained to cover administration)

100% (less £50 admin charge)

30 to 55 days

50% of the hire charge

50% of the hire charge

14 to 29 days

75% of the hire charge

25% of the hire charge

3 to 13 days

90% of the hire charge

10% of the hire charge

0 to 2 days

100% of the hire charge

0% of the hire charge

Therefore, The Owner strongly recommends that the Customer takes out UK travel insurance to cover these circumstances.

5.3 It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking to cover circumstances beyond the Customer’s control such as, but not limited to, jury service, incarceration, change in personal or work circumstances, illness (including Covid/self-isolation/shielding), family emergencies and travel delays.

Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the Customer or any member of the holiday party having Covid, the Customer or any member of the holiday party having to isolate, shield or quarantine.  There are many travel insurance providers (which provides cover for Covid related cancellations) available in the marketplace, online, through the Post Office or an insurance broker.

If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

5.4 Cancellations must be notified to the Owner by phone and email and once received in writing the owner will confirm receipt of the cancellation. 

5.5 On acknowledgement of receipt of the cancellation, the above chart states the amount that the Customer remains liable for at that point in time. The Owner will then use reasonable endeavours to obtain a replacement booking. In the event that the owner is successful in obtaining a replacement booking, the owner will refund to the Customer the hire charge they paid less a £50 admin fee, less any shortfall in price between the Customer’s booking and a replacement booking. 

6 Changes:

Once a Booking has been confirmed in accordance with the provisions of Condition 3, should the Customer require amendment to any of the information provided on the Booking Form a fee of £35 shall be charged to the Customer.

7 Customer's Obligations:

The Customer agrees:

  • to pay for any losses or damages to the Property or its fixtures, fittings or decor, howsoever caused (reasonable wear and tear excluded);
  • to take good care of the Property and leave it in a clean and tidy condition at the end of the tenancy (extra cleaning can be charged);
  • not to smoke at the Property;
  • not to cook anywhere on the Property other than in designated kitchen areas; and
  • not to bring any pets to the Property unless previously agreed in writing with the Owner.

8 Damages and Damage Deposit:

In the event that the Customer or anyone staying at the Property during the Customer's Booking period causes damage or incurs a need for professional cleaning services or leaves the Property without settling invoices for additional services or supplies received during the Customer's Booking period the guest will be notified in writing of the details of any extra costs incurred within 10 working days after the end of the Booking period and payment of this amount will be required from the Customer.

9 Authority to Sign / Miscellaneous:

The Customer acknowledges that he/she is authorised to sign the Booking Form on behalf of all persons who will occupy the Property throughout the duration of the Booking and that those persons are aware of the terms of these conditions.  The Customer must be of at least 18 years of age at the time of booking.

The Customer shall be a member of the holiday party occupying the Property and shall be at least 18 years of age at the time of booking and hereby agrees to the following:

  • if the majority of the individuals residing in the Property during the period of the Customer's Booking are under 30 years old, or if the party are all of the same sex, the Owner must be notified in writing;
  • there is no charge for extra children under the age of 18 months although this is restricted to a maximum of one unless arranged directly with the Owner;
  • the Property details state the maximum number of persons permitted to occupy the Property and grounds at anytime;
  • Smoking is NOT permitted with in the Property;
  • you must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way. The playing of music or making a noise which is clearly audible in a nearby accommodation is not permitted after 11.00 pm.
  • no subletting of the Property, in part or full, is allowed, unless in total agreement with the owner at time of booking.

Any breach of these provisions will constitute a breach of contract, the Owner may terminate the Booking forthwith in which event all moneys paid by the Customer will be forfeited and the Customer and any third party residing in the Property during the period of the Customer's Booking may be required to vacate the Property with immediate effect.

The Owner reserves the right to take possession of the Property at any time where damage or nuisance has been caused by the Customer or any third party residing in the Property during the period of the Customer's Booking. In such an event neither the Owner shall be liable to make any refund of any monies paid by the Customer whatsoever.

10 Restricted Mobility Customers:

Where the access to, layout or other physical feature of a Property may be reasonably foreseen to cause individuals with restricted mobility difficulties the Owner have endeavoured to ensure that the information provided in respect of the Property has made this clear.  Customers are required to inform the Owner in writing on submission of the Booking Form of the requirements of any third party due to be residing at the Property during the Customer's period of Booking with regard to any restricted mobility issues that may exist.

Please note that the Owner cannot accept any responsibility for the provision of equipment or any form of care required by any person due to any form of disability or restricted mobility regardless of the cause.

11 The Booking:

The Booking confers upon the Customer the right to occupy the Property for a holiday within the meaning of Section 9 of the Rent Act 1977.

12 Non-Availability of Property:

If for any reason beyond the control of the Owner the Property is not available on the date booked or the Property is unfit for purpose, the Owner cannot accept any responsibility or pay any form of compensation where the circumstances causing the non-availability of the Property amount to "force majeure".

All monies paid in advance by the Customer will be refunded in full but the Customer shall have no further claim against the Owner.

13 Liability:

This Condition 13 sets out the entire financial liability of the Owner (including any liability for the acts or omissions of its employees, consultants and subcontractors) to the Customer in respect of any breach of this agreement; any use made by the Customer or any third party residing or making use of the Property during the Customer's period of Booking and any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.

All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. Nothing in this agreement limits or excludes the liability of the Owner for death or personal injury resulting from negligence or for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by the Owner.

The Owner shall not be liable for loss of profits; loss of business; loss of anticipated savings; loss of personal Property or possessions; loss of use of the Property or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses in respect of the Booking.

The Owner's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the conditions of this agreement shall be limited to the monies paid in respect of the Customer's Booking under the conditions of this Agreement.

Any vehicle(s) of the Customer or any third-party making use of the Property during the period of the Customer's Booking is left at the Property entirely at the risk of the owner of the vehicle.

14 Wifi:

Wifi is provided for the Customers reasonable use.  The Customer agrees to reasonable and LAWFUL usage of this service

15 Discrepancies:

In the event of discrepancy between these conditions and any other document, these conditions shall prevail.


(Version 2 dated 19/2/21)

  1. .